My Career Journey

  • Work Experience

  • Customer Service Representative

    Onea Salon (2021 - 2024)

    Provided detailed information on services, prices, and policies, ensuring clients were well-informed.
    Managed appointment schedules and confirmed appointments, optimizing salon operations.
    Ensured client satisfaction through excellent service delivery and personalized attention.
    Handled client inquiries and resolved issues efficiently, maintaining high client retention rates.
    Maintained organized records and documentation, contributing to streamlined salon management.

  • Customer Service Representative

    Creative Nail Design (February 2017 - April 2020)

    Responded to customer inquiries and complaints, providing timely and effective solutions.
    Ensured smooth customer service operations, enhancing overall client experience.
    Provided relevant information to clients, fostering informed decision-making.
    Maintained and updated client records, ensuring data accuracy and accessibility.
    Assisted in resolving customer issues promptly, contributing to high client satisfaction.

  • Accounts Assistant

    Timer Publisher (February 2017 - April 2017)

    Assisted in accounts payable and receivable processes, ensuring financial accuracy.
    Issued invoices to customers, facilitating timely payments and revenue tracking.
    Kept accurate records and tracked customer information, supporting financial transparency.
    Made calls to customers for follow-ups, enhancing client relations and payment compliance.
    Ensured timely payment collections, contributing to the company’s financial stability.

  • Cleaner

    Cat-Clean Care Services Company (February 2013 - April 2017)

    Ensured cleanliness and tidiness of workspaces, maintaining a hygienic environment.
    Organized workstations effectively, promoting operational efficiency.
    Provided necessary assistance to staff, enhancing overall team productivity.
    Maintained high standards of hygiene, contributing to a safe and clean work environment.
    Played a key role in upholding the company’s reputation for quality service.


  • Education

  • Kenya Institute of Management

    Certificate in Management (2013-2014)

    Developed comprehensive management skills, including strategic planning and organizational behavior.
    Enhanced leadership capabilities through targeted training and practical applications.
    Acquired in-depth knowledge of financial management and budgeting processes.
    Gained proficiency in effective communication and team management techniques.
    Implemented management theories in practical scenarios, leading to improved operational efficiencies.

  • Maeni Girls High School

    Kenya Certificate of Secondary Education (2007-2010)

    Achieved strong academic performance across a range of subjects, laying a solid educational foundation.
    Actively participated in extracurricular activities, demonstrating a well-rounded skill set.
    Held leadership positions in school projects, enhancing leadership and teamwork abilities.
    Developed critical thinking and problem-solving skills through rigorous academic challenges.
    Fostered a passion for lifelong learning and personal development.

  • Kimingichi AIC Primary School

    Kenya Certificate of Primary Education (1998-2006)

    Excelled in primary level academics, establishing a strong educational base.
    Participated in school community activities, contributing to a supportive learning environment.
    Developed early leadership skills through involvement in school initiatives.
    Built strong literacy and numeracy skills, essential for future academic and professional success.
    Demonstrated a commitment to personal and academic growth from a young age.


  • Interest & Hobbies

    Networking: Actively participating in professional networking events to build valuable connections and exchange knowledge, enhancing my professional growth and opportunities.
    Reading Motivational Books: Engaging in reading to gain inspiration and improve personal development, focusing on self-improvement and achieving personal and professional goals.
    Community Service: Volunteering for community initiatives and projects, demonstrating a commitment to giving back and making a positive impact.
    Fitness and Wellness: Regularly engaging in physical activities such as jogging and yoga, promoting a healthy and balanced lifestyle.
    Creative Writing: Exploring creative writing as a means of self-expression and relaxation, enhancing my communication skills and creativity.

Get in Touch

Reach out for a discussion on how I can contribute to your team's success. Available via phone and email for professional inquiries and opportunities.

Contact Me