Certificate of Data Analysis 2023

Online Course

Acquired proficiency in data analysis techniques, enhancing problem-solving skills applicable to restaurant management and customer service optimization.
Completed coursework in statistical analysis, data visualization, and database management, expanding analytical capabilities relevant to restaurant operations.

Beth Mugo Secondary School

Kenya Certificate of Secondary Education (2010-2013)

Excelled academically while actively participating in extracurricular activities, honing teamwork and leadership skills essential for the hospitality industry.
Served as captain of the school debate team, developing strong communication and persuasion abilities.
Organized fundraising events for school clubs, demonstrating effective event planning and coordination skills.

For You Chinese Restaurant, Nairobi,Valley Arcade (2023 to date)

Counter Server

Managed inventory and recorded prices of goods, ensuring accurate transactions.
Processed payments efficiently using cash register or point of sale machine.
Provided attentive customer service, resulting in high levels of customer satisfaction.
Developed and implemented training programs for new staff, ensuring consistency in service standards.
Collaborated with kitchen and management teams to optimize workflow and resolve customer issues promptly.
Implemented customer feedback system, resulting in improved service delivery and increased customer retention.

Viva Lounge, Nairobi Kileleshwa (2017-2019)

Waitress & Cashier

Greeted and seated guests, enhancing their dining experience from the moment they arrived.
Expedited orders and communicated effectively with kitchen staff to ensure timely service.
Maintained cleanliness and organization of dining area, creating a welcoming atmosphere.
Managed reservations and coordinated with the host/hostess to optimize table turnover.
Assisted in menu development and promotion initiatives, contributing to increased sales and customer satisfaction.

Solars Garden Restaurant, Nairobi Kileleshwa (2015-2017)

Waitress Assistant

Assisted waitstaff in taking orders and delivering food and drinks to customers.
Managed cash transactions and provided accurate change to guests.
Collaborated with team members to ensure smooth operations during busy shifts.
Assisted in inventory management and restocking, ensuring availability of supplies during peak hours.
Provided support in event planning and execution, contributing to successful private dining experiences.
Implemented hygiene and sanitation protocols, resulting in improved health inspection scores.