+254724886590 kiraibecky@gmail.com

Becky
Kirai

I offer a wealth of experience in managing restaurant operations, training staff, and delivering
exceptional customer service. My ability to lead, problem-solve, and innovate makes me an ideal candidate for advancing your organization's goals.

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Hospitality
Professional

I am a dynamic and highly motivated professional with over 5 years of experience in the hospitality industry. My strengths include strong analytical skills, attention to detail, and exceptional communication abilities.
I excel in both team environments and independent roles, driving excellence and continuous improvement.

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WHY CHOOSE ME

The following are reasons behind why choosing me.

Why Choosing Me

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Proven Leadership
Demonstrated success in leading teams and managing restaurant operations efficiently, ensuring high standards of service and productivity.
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Customer-Centric
Commitment to providing exceptional customer service with a positive attitude, ensuring customer satisfaction and loyalty
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Versatile Skill Set
Extensive experience across various roles in the hospitality industry, bringing a wealth of knowledge and practical expertise.
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Continuous Improvement
Dedicated to personal and professional development through ongoing training and certifications, staying updated with industry trends.
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Analytical Thinker
Strong problem-solving skills and attention to detail, ensuring accuracy and efficiency in operations.
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Team Player
Ability to work well in a team while also excelling independently, contributing to a positive and productive work environment.

PROFESSIONAL EXPERINCE

The following are my professional experiences.

Professional Experiences

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Kentucky Fried Chicken (KFC) Nov 2017 – Present
Assistant Restaurant Manager
Successfully managed restaurant operations in the absence of the Restaurant General Manager, ensuring smooth and efficient running of the restaurant
Compiled payrolls accurately and managed labor costs effectively, contributing to financial efficiency.
Conducted comprehensive training sessions for staff, enhancing overall customer service and operational standards.
Addressed and resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Oversaw weekly orders and inventory management, ensuring optimal stock levels and reducing wastage.
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Kentucky Fried Chicken (KFC) Feb 2017 – Nov 2017
Shift Supervisor
Balanced and accounted for daily stock, ensuring accuracy and reducing discrepancies.
Led shifts effectively, providing guidance and support to team members.
Compiled and analyzed daily reports, providing valuable insights to management.
Delegated tasks to team members and ensured their completion, fostering a productive work environment.
Coordinated marketing efforts, increasing brand visibility and customer engagement.
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Kentucky Fried Chicken (KFC Kenya Franchise) Nov 2015 – Feb 2017
Shift Supervisor
Balanced and accounted for daily stock, ensuring accuracy and reducing discrepancies.
Led shifts effectively, providing guidance and support to team members.
Compiled and analyzed daily reports, providing valuable insights to management.
Delegated tasks to team members and ensured their completion, fostering a productive work environment.
Coordinated marketing efforts, increasing brand visibility and customer engagement.
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Kentucky Fried Chicken (KFC Kenya Franchise) Nov 2015 – Feb 2017
All-Star Team Member
Trained new team members as a Buddy Trainer, ensuring they understood and adhered to company standards.
Managed cashiering and daily banking operations, ensuring accuracy and efficiency.
Produced high-quality food items, maintaining consistency and adherence to health and safety standards.
Assisted in customer service, ensuring a positive dining experience for all patrons.
Supported order management, optimizing workflow and efficiency.
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Kfrys Tasty Food
Feb 2012 – May 2015
Cashier/Supervisor
Purchased and managed restaurant supplies, ensuring timely availability of necessary items.
Balanced daily ledger accounts and performed reconciliations, ensuring financial accuracy.
Oversaw daily operations, ensuring smooth functioning and high standards of service.
Trained existing and newly employed staff, enhancing their skills and productivity.
Led marketing and promotional activities, driving increased customer engagement and sales.
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Events Planning and Catering Services (Self) 2010 – Jan 2012
Planning Agent
Planned and costed weddings and events, ensuring budget adherence and client satisfaction.
Managed venue and floral decorations, creating visually appealing and memorable settings.
Prepared and catered meals for events, ensuring high standards of quality and presentation.
Coordinated logistics and operations, ensuring seamless execution of events.
Developed and maintained client relationships, securing repeat business and referrals.
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Nairobi Safari Club (May-2009 to July-2009)
Intern
Gained hands-on experience in various departments, including house keeping, laundry, food and beverage service and kitchen operations.
Assisted in daily operations, contributing to the smooth functioning of the club.
Developed a thorough understanding of hospitality operations and customer service.
Enhanced practical skills in housekeeping and food service.
Received positive feedback from supervisors for dedication and performance.
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Young Women Christian Association of Kenya (May-2008 to Aug-2008)
Intern
Rotated through different areas, including production, service, reception and housekeeping.
Assisted in food production and service, ensuring high standards of quality and customer satisfaction.
Gained valuable experience in front-desk operations and guest relations.
Contributed to housekeeping tasks, maintaining cleanliness and order.
Demonstrated a strong work ethic and ability to learn quickly.

EDUCATION BACKGROUND

The following is my education background

Education background

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Technical University of Kenya (2007-2010)
Diploma in Catering and Accommodation Management
Completed rigorous coursework covering all aspects of hospitality management, including food production, service, and accommodation operations.
Developed practical skills through internships, gaining experience in various departments such as housekeeping, food and beverage service, and kitchen operations.
Participated in numerous projects, demonstrating leadership and teamwork abilities.
Enhanced knowledge in customer service, cost control, and inventory management.
Achieved top marks in subjects related to hospitality management and operations.
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Macci Girls Secondary School (2001-2004)
Kenya Certificate of Secondary Education, KNEC
Excelled academically, particularly in subjects related to business and hospitality.
Played a key role in the hospitality club, organizing events and training sessions.
Demonstrated leadership skills as a class representative and team leader in group projects.
Gained foundational knowledge in accounting, finance, and business management.
Actively participated in extracurricular activities, enhancing teamwork and communication skills.
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St. Theresa Boarding Primary School (1990-2000)
Kenya Certificate of Primary Education, KNEC
Achieved high grades across all core subjects, demonstrating academic excellence.
Participated in school events and activities, showcasing leadership and organizational skills.
Developed strong communication abilities through participation in debates and public speaking events.
Gained early exposure to computer literacy, enhancing technical skills.
Played a key role in school projects, fostering teamwork and collaboration.

Star2000 Training

Completed advanced training with KFC, enhancing managerial and operational skills.

Post 1
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Certified Buddy Trainer

Recognized by KFC for excellence in training and developing new employees.

Certified Shift Supervisor

Acquired certification from KFC, demonstrating expertise in shift management.

Post 1
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Certified Assistant Restaurant Manager

Completed managerial certification program with KFC, equipping with advanced leadership and operational skills.

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Skills

Skills & Hobies

Skills and Abilities
  • Customer Service
  • Training and Development
  • Inventory Management
  • Financial Acumen
  • Event Planning
  • Leadership
  • Computer literate
  • First aid training with Kenya Red Cross.
  • Fire marshal training with Trojan Fire Protection Specialists.

I am deeply passionate about exploring new culinary techniques and recipes, which fuels my creativity and innovation in the kitchen. I enjoy reading hospitality journals to stay updated with industry trends and best practices, ensuring that my knowledge and skills remain current.
Traveling is another interest that enriches my understanding of diverse cultures and cuisines, enhancing my hospitality expertise and broadening my perspectives. These activities not only provide personal fulfillment but also contribute to my professional growth and effectiveness in the hospitality industry.

Referees

Becky

Geoffrey Kidundu

Area Coach, Kuku Foods Kenya Ltd

CELL: 0720687089

Contact
Becky

Frida Kajuju

HR Data and Payroll Officer

CELL: 0724531774

Kuku Food Kenya Ltd

Contact
Becky

Pauline Mbogo

Manager, Kfrys Restaurant

CELL: 0722303105

Contact